Administrative Indicators as drivers of Communication Effectiveness in Chinese Public Hospitals

Abstract

Communication within Chinese public hospitals determines patient management, clinical safety and administrative response efficiency. In recent years, administrative performance indicators have become the primary mechanism for evaluating staff behaviour, reporting speed, documentation clarity and inter-department information flow. These indicators include timeliness KPIs, documentation accuracy scores, digital reporting dashboards, workload tracking systems and patient feedback handling benchmarks. This research examines how administrative indicators influence communication quality, collaboration and information transparency in public hospitals across China. A hospital-based dataset of 442 healthcare professionals was analysed through descriptive distribution, correlation testing and regression modelling. Results show that performance indicators positively improve communication clarity and timeliness when supported by digital reporting infrastructure and non-punitive feedback culture. However, excessive metric pressure increases communication stress and reduces open dialogue among professionals. The paper concludes that administrative indicators must be structured, balanced and technology-integrated to enable smooth communication culture across China’s public healthcare ecosystem.